When will my order ship?
Your order will be shipped within 1-3 days of placing it.
Will I get an email with my order details?
Absolutely! You will receive an email summarizing all the details of your order as soon as it is placed.
Can I cancel my order?
We're sorry, but we do not offer cancellations. Once your order has been shipped, we cannot reverse the process. However, you can return the item(s) to us for a full refund once you receive them.
What is the exchange/return policy?
At our company, we value your experience as our customer. If you are not satisfied with your product, we are happy to issue a full refund.
To initiate the return process, please follow the below steps:
Step 1: Email us with your order number and name, with the subject "Refund Request". Please list the product and explain the reason for the return.
Step 2: Our team will contact you within 24 hours to provide you with the address to which you can ship the item(s) back.
Step 3: Ship the item(s) back to us. Once we receive them, we will inspect the item(s) to ensure they are in good condition.
Step 4: If the item(s) are in good condition, we will issue a full refund to your account. You will receive an email confirming the refund details, and the money will be deposited back into your account.
What payment methods are accepted?
We accept all major credit cards from any country, including PayPal, Visa, Mastercard, American Express, Dankort, Discover, Cirrus, and more.
Are there any additional fees I have to pay?
No, we do not charge any handling or processing fees.
My order won't go through, help!
If your order is not going through, please ensure that the billing address you entered matches that of your credit card.
How much is shipping?
We offer free shipping worldwide!
Who ships my package?
For Canadian orders, packages are delivered via Canada Post. For US orders, they are delivered by either e-packet or Korea Post. International orders may be delivered by Korea Post, e-packet, or a local mail courier, depending on the available service.
How fast is the delivery time?
Delivery time ranges from 7 to 30 days.
Oops - I put the wrong shipping address!
If you have accidentally entered the wrong shipping address, please contact us within 24 hours of placing your order, and we can update it for you.